In today’s world of online review websites and mobile apps it takes just one slip-up or instance of poor customer service to cause serious harm to any business. If you own a vacation property that you rent out to others it’s especially important to deliver a quality experience and to court those five-star reviews. In this blog post we’ll share a few ways that you can be an all-star vacation rental and win positive reviews and – repeat business – from your customers.
Offer a Superior Level of Quality and Service
As you’re well aware, there is no shortage of vacation rentals in Breckenridge, Keystone, Silverthorne and other communities in Summit County. In order to attract new clients you’ll need to differentiate your vacation offering and set yourself apart from the rest of the pack. One of the best ways to do this is to offer a superior level of quality and service compared to what other units have. Consider offering a fully-stocked kitchen with enough food that your tenants won’t need to spend time shopping. Invest in quality bedding and towels that give a five-star hotel feel to your home. Think about all of the ‘little things’ that you’ve ever noticed on your own vacations, and take care of them ahead of time. Your clients will love that you offered such a high level of service, and it will show in your reviews.
Leverage Professional Management and Cleaning Services
If you are new to property management you may not be aware that at times it can be very challenging. Issues will pop up that require your immediate attention, and you’ll have the occasional high-maintenance client that just won’t seem to stop calling and emailing. If you’re going to be renting your home over the long-term it’s well worth investing in professional property management and cleaning services that are well-reviewed and respected in the area. When you’re interviewing potential vendors, ask them to reference other vacation home owners who they work with that can share a testimonial.
Ask for Reviews and Respond Accordingly
After your customers have checked out and headed home, it’s worth following up to enquire about their stay and see if there was anything that you could have done better. Let them air any grievances or feedback first and be sure to make note of items that you can improve on. After you’ve addressed everything and they’re satisfied, don’t hesitate to politely ask for a review on whatever website they booked your rental through, and remind them that you’re excited to welcome them back again in the future. When you’re ready to purchase a vacation home or investment property here in Summit County, we’re the team to call. The real estate agents here at The Smits Team have helped numerous clients find that perfect house or condo that can be enjoyed for personal use occasionally and rented out to generate additional income the rest of the time. Contact us by email or phone at (970) 668-2121 – we’re looking forward to working with you!
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